Purchasing and Returns

1. How do I place an order? 0 found this answer useful

When you're done shopping, mouse over "Your cart" at the top, right hand side of the page to review the items in your shopping bag, then click "Checkout" to place your order.

If you don't want to order all of the items, simply click the "Remove" link next to each item that you no longer want. 

During checkout, you will be asked to provide:

• Your e-mail address
• Your credit card billing address
• The address you want to ship to
• Your credit card type, number and expiration date

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2. Can I change my order during checkout? 0 found this answer useful

Yes. The "Review & Finalise Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Place Order."

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3. How can I be sure my order has been received? 1 found this answer useful

Once you click "Place Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours.

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4. Are there any other ways to place my order? 2 found this answer useful

Yes. If you prefer not to order online, you may call us with your information at 0800 448 046. If you are a Meaningful Beauty customer already and require additional products, please call Customer Service at 0800 808 811.

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5. What forms of payment does meaningfulbeauty.co.nz accept? 1 found this answer useful

Whether you are placing your order over the web or over the phone with one of our friendly sales agents at our call centre, we accept Visa, Mastercard and American Express.

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6. When will my credit card account be charged? 5 found this answer useful

Your credit card will not be charged until your order is shipped.

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7. Does Meaningful Beauty ship to international addresses? 1 found this answer useful

Although Meaningful Beauty is distributed in many countries around the world, this website only handles domestic New Zealand orders. For Australian orders, please click here.

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8. How long will it be until I receive my order? 2 found this answer useful

Please allow up to 15 working days for delivery (subject to stock availability).

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9. What if an item I've ordered is out of stock? 0 found this answer useful

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we will mail you with a backorder notification. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call 0800 808 811 anytime with any questions about out-of-stock items.

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10. Can I return my Meaningful Beauty products if I am not satisfied? 5 found this answer useful

Meaningful Beauty is backed by a 60-day money-back guarantee (less P&H). Just try our products, and if you're not totally satisfied with the results, please contact our Customer Care Centre on 0800 808 811 to arrange a replacement or return. Your Customer Service Representative will provide all necessary details to process your request.

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11. Am I able to pay through PayPal? 1 found this answer useful

No, at this stage we do not have a PayPal facility.

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12. Can I purchase individual products? 3 found this answer useful

Yes, the entire Meaningful Beauty range is available to buy individually at full retail price. Buy individual products here.

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